As a provider of managed IT services we believe IT should be straightforward and work for the business, rather than against it. However, modern networks are a complex matter. In the modern, technology-reliant economy, an IT infrastructure failure can be catastrophic, whether you operate a single location or a multiple-site business.
Many businesses waste a lot of valuable time simply keeping their systems operational. This is why a managed service can be a cost-effective and efficient alternative to managing your network in-house. Our bespoke Managed IT Services help you maintain a reliable, high-performance network, while reducing operational overheads. We tailor our service to suit the needs of your business, whether you need full or partial IT systems management.
Four reasons Clients choose us as their Cisco Contract Partner:
- Extensive technical knowledge and experience; including Cisco, HP and Juniper Networks.
- Flexible services and price plans
- Commitment to service
- Fast response and turnaround time
Our managed network infrastructure services mean that you don’t have to divert significant capital away from your core business activities in order to keep on top of the complex demands of IP connectivity Our experienced team and technology infrastructure are here to ensure your IT systems remain an asset to your company, and not a liability. IT failures can escalate in the same way as a domino chain: if an important system fails, a wider impact on your entire network is inevitable, regardless of the strength of your other individual systems.
With this fundamental truth in mind, our managed service is based on pre-empting serious issues before they occur. Our bespoke monitoring system can quickly identify, isolate and resolve infrastructure failures, before they adversely affect your business operations.
Our service extends beyond merely monitoring your existing network. We pro-actively work with you to identify means of improving your operating efficiency, consolidating your IT systems and responding to technology changes within your industry.
What our service offers you
- A variety of connectivity technologies from industry-leading suppliers.
- Network support, issue management and monitoring
- Fully qualified Cisco, Juniper, CCIE & JNCIE Engineers
- Reports on system performance
- Personalised SLA to suit the needs of your business.
- QoS enabled networks designed to ensure critical applications always perform
- Cisco Routing & Switching specialists (BGP, OSPF, EIGRP, RIP, STP)
Get in touch today to find out how our network services can benefit you. Our knowledgeable team will work with you to design a bespoke network solution that adds real value to your business.
Your Cisco Support Contract Questions Answered
Q. What is the main difference between a managed and support service?
A. A Managed Service is great for businesses who need real-time management and regular maintenance of a Cisco network. Managed Services provide a more comprehensive approach than a basic support service. Managed Services give the following advantages over a support contract:
- Round the clock network and device monitoring to maintain the health status of all critical systems.
- Managed roll-out of software updates and scheduled upgrades.
- Routine backups of your network configuration.
- Automated controls to manage configuration changes.
- Best practice and policy advice to ensure technical solutions are synced to business needs and operations priorities.
Q. Do you take complete control of our infrastructure?
A. Some clients like us to take complete control of their IT network, and others prefer us to work more closely with an established IT team. We’re happy to go with either approach, depending on what works best for you. We keep you informed of all major changes and advise you on any risks associated with IT changes. We also work with you to determine a suitable time schedule for monitoring, maintenance, backups etc.
Q. What will happen if I experience a hardware failure?
A. We will take immediate action on your behalf and arrange replacement or repair of the defective part. Depending on the needs of your network setup, we can suggest the best SLA that will give you the best service for your individual business. We can also provide full software and hardware cover. Get in touch for further details
Q. How frequently can we make changes?
A. Our Managed service is based on a minimum of five or more changes per month. This depends on the size of your network and how responsive it is. We provide each new client with an initial consultation in order to customise your service around the needs of your business.
Find out more about our managed services and how they can help you. Give us a call today for a free quote or to speak with one of our friendly team.